||Shri Kapil Sibal launches
The toll-free, 24/7, nation-wide
anti-ragging helpline was launched today by the Union Human Resource Development
Minister, Shri Kapil Sibal. Speaking on the occasion, Shri Sibal said that
this is a historic moment as a concrete step has been taken against ragging.
He stated that ragging is a national menace, demeaning and destructive
for students. While thanking the Supreme Court for its judgment of 8th
May, 2009, wherein the UGC had been directed by it to set up such a helpline
with the help of the Ministry of Communications & IT, Shri Sibal pointed
out that directions of the Supreme Court were now being implemented. He
also pointed out that the students are now being protected by the stake
holders in society.
The toll free No. of this
helpline is 1800-180-5522, and the Email is email@example.com. The
other toll-free number 155222 is under implementation. The Call Centre
is located at Delhi and the calls are responded to by professional manpower
in English, Hindi and selected regional languages with call recording system.
When the complaint is
registered, immediately it is given a unique number. Thereafter automatically,
an acknowledgement receipt with all details is sent to the concerned authorities
within 15 minutes of the receipt of the complaint. This number can be used
as reference for all future communications and feedback. Once the grievance
has been received by the Institution, the concerned officer looks into
the merit of the complaint and forwards the same for action.
|Once the matter has been
marked to the concerned officer for action, it is tracked till the necessary
actions are taken. If the complaint is not acted upon within the specified
timeframe, the senior officers get a reminder either by email or by phone
calls. The level of reminders would be escalated at institutional as well
as executive levels if required. This ensures the accountability of all
authorities in the chain. After the necessary actions have been taken,
the concerned student gets the call/email confirmation containing
the details of the complaint and related actions taken.