NDMC refunds
over Rs 4.68 lakh to consumer
The money charged was
too high said Justice R C Chopra
New Delhi The New Delhi Municipal
Council had to refund Rs 4, 68,943 to a consumer recently after a public
hearing found the civic body charging abnormally high amount from the consumer
for augmentation of electrical load.
Last year, the consumer Nirmal
Kapur, a resident of Chanakyapuri, approached the NDMC for augmentation
of electrical load to 51.5 KWs for her premises. NDMC asked the consumer
to deposit Rs 5.6 lakh for the same. After depositing the huge sum, the
consumer approached the Public Grievance Cell and registered a grievance
(vide no.665 FKR) in December.
The cell found that the estimate
given by NDMC was not in tune with the guidelines of the Delhi Electricity
Regulation Council (DERC) Supply Code Performance and Standards Regulations,
2007. The case was taken for public hearing by the Chairman of Public Grievance
Cell Justice R C Chopra.
Initially, NDMC said that
the DERC Supply Code Performance and Standards Regulations, 2007, did not
apply to the body, but a DERC confirmation suggested the contrary.
Following this six public
hearings were held from between February and August in the case.
During the hearings NDMC
accepted that its estimate of charges was high and included components
cost of which is not required to be borne by the consumer as per the DERC’s
regulations.
On the last hearing of the
case in August, NDMC officials brought a cheque of Rs 4,68,943 as refund
payable to the consumer in compliance of the directions of the public hearings.
“Mrs Kapur paid the amount
to NDMC but she thought it was too high and so she approached us. After
the hearings we found that the money charged was too high and so we asked
NDMC to refund the consumer,” said Justice R C Chopra.
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